Body Language Basics

The messages we send when communicating with others without uttering a single word can be more meaningful than our verbal communication with them. According to studies done on this topic, the majority of messages the recipient receives do not come from what we say, but from the way we say it. Therefore, body language is the most influential factor in the way others interpret our messages and personalities. Physical gestures can add credibility to what we are saying or make the recipient question the message and ultimately, make it difficult for them to take us seriously.

Anger Management

Course Description:
Anger can be an incredibly damaging force, costing people their jobs, personal relationships, and even their lives when it gets out of hand. However, since everyone experiences anger, it is important to have constructive approaches to manage it effectively.

Customer Service

Workshop Description: